Privacy and policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@malamae.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@malamae.com

  • Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

  • Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

High Risk Transaction Refunds

If your payment is flagged as a high risk transaction, we will notify you and request more information to validate your order. Failure to provide the required information will trigger a refund on your transaction. Please note that it take 5 to 10 business days for your refund to appear in your account. You can check with your bank for further details. All refunds will be made to the original account used to make the payment

Shipping policy

COVID-19 SHIPPING DELAYS

Due to the overwhelming demand for deliveries across Canada, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Canada Post is responding to unprecedented parcel volumes and has suspended all service guarantees, including Express post. Therefore, we are unable to give you an accurate estimate of your parcel’s arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic. Thank you for being our customer, and we appreciate your support more than ever at this time.

Please look below for ship times:

Canada Orders ship & arrive within 3 to 9 business days (CAN)

International Orders may take up to 2-4 weeks for arrival.

Rural cities may take longer to arrive.

Some countries have import duties or taxes that apply. The customer is responsible for payment of those fees if applicable.

Shipping method is determined by the seller and is based on the area you live in and what shipping methods are available to your area at the time your order is placed. No expedited shipping is available. If you are unable to receive a certain carrier please contact us before placing your order. The shipping methods we use are ePacket, Dhl, and postal NL. It is the seller’s discretion to decide which shipping method is appropriate for your order.

Customs on international shipments are the customer’s responsibility and vary depending on the country. Please contact your local customs office to find out your countries rates.

If you have any issues with the product quality please contact us upon arrival so we can help you out.

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